Shipping & returns

• Processing time: Orders are typically processed within 1–2 business days after payment confirmation.
• Delivery time: Expect delivery within 3–7 business days, depending on your location within Ghana.
• Shipping charges: Calculated at checkout based on parcel weight and destination.
• Tracking: A confirmation email with a tracking number will be sent once your order ships.

• Countries served: We ship to select international destinations—shipping availability and fees are calculated at checkout.
• Processing time: Similar to domestic order processing—1–2 business days.
• Delivery time: Estimated delivery ranges from 7–21 business days, depending on destination and customs clearance.
• Customs & duties: Customers are responsible for any import duties, taxes, and customs-related charges. OUTLET DRESS LIMITED is not liable for any delays or costs incurred at customs.

• Return Window: You may return items within 7 days of receiving your order.
• Condition: Items must be unworn, unwashed, with original tags and packaging intact.
• Non-Returnable Items: Clearance items, sale merchandise, or bespoke/customized pieces are considered final sale and cannot be returned or exchanged.
• Refunds: Issued back to the original payment method within 5–10 business days of receiving and inspecting the returned item. shipping costs are non-refundable, except in cases where the item is defective or incorrectly sent.
• Exchanges: Available upon request and subject to stock availability.

• Return window: Eligible items may be returned within 14 days of delivery.
• Return shipping costs: All return shipping expenses are the customer’s responsibility unless the item is defective or incorrect.
• Refunds: Processed within 5–10 business days after receipt and inspection, and issued to the original payment method. shipping and duties are non-refundable.
• Exchanges: May be offered depending on stock and destination—please get in touch to confirm.